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Jobs at TrueSense Marketing

Account Coordinator

Location: Warrendale, PA

Department: TrueSense Marketing - Operations

Type: Full Time

Min. Experience: Entry Level

Who are we?

TrueSense Marketing is a full-service direct marketing agency with more than 200 fundraising pros (and growing!) that are committed to building strong donor relationships, enhancing the donor experience, and creating the conditions for greater generosity. Our clients see greater income, with strong donor retention and lower fundraising costs. 

We believe donors are heroes. Their passion and generosity are building a better world. That’s why we live donor-focused, client-inspired fundraising every day.

While analysis and numbers inform what we do, here at TrueSense we believe true success comes from the way we work with others. We operate with integrity, innovation, common sense, and value. We’re about people … about creating relationships, and communicating honestly and powerfully, one-to-one. Because that’s what’s real - and that’s what works.


What do we need?

In light of recent growth, TSM is looking for an Account Coordinator to become an important member of our Operations team.   


What will you do?

As a TrueSense Account Coordinator you will move approved donor marketing projects from strategy stage all the way through to execution – coordinating the information, schedules and creative elements that all must come together. Your work is a large part project manager, part quality assurance, part marketer, part customer service…and all detail-oriented.

You work within a Client Service team whose members share the same objectives of optimum fundraising for our clients – and who individually own different elements in the path to get there. Your coordination will involve campaigns in direct mail and digital channels primarily but could also include broadcast, print and phone as well.

More specifically, the candidate chosen for this role...

  • Manages and owns schedules and tracks jobs according to due dates and client approvals, adhering to agency timeline.
  • Sets up internal campaign meetings such as campaign launches and instruction reviews.
  • Requests resources, information and files from clients according to campaign planning and schedules for campaign execution and for analysis.
  • Communicates and follows up on deliverables with clients as well as other internal team members (Traffic Manager, Data group, Production Coordinator, Account Manager, Media etc) based on project schedules.
  • Manages art/copy changes for clients through creative process – screening revision requests for any that the Account Manager may want to counsel client against…and proofing revised art before forwarding to client to ensure requested revisions were made.
  • Writes job instructions to accurately reflect specifications for audience, creative, costs, appeal variations, component codes, appeal codes, etc.
  • Proofs copy, art, and production proofs.
  • Organizes and updates client-specific electronic job folders and contents on server.
  • Maintains updated client contact info and signatures.
  • Ensures sample process is in place and followed.
  • Prepares status reports and participates in status meetings, internally and with clients.
  • Monitors inventory of any printed components that are stocked and alerts internal Print Production team when replenishment will be needed.
  • Reviews preliminary and final mail appeal file counts to ensure various segments and totals agree with plan and budget, notifying AM of discrepancies.
  •  Provides final approval of laser “sign-offs” after thorough review for accuracy of donor/prospect info, gift array and all variable fields – aided by sign-off checklist.
  • Dependent on client and timing, provides final approval of drop samples and compare against final package PDF’s and instructions.
  • Responds to all client inquiries in a timely manner and follows up all inquires or issues through to completion.
  • Captures all decisions and actions during meetings and send a Meeting Recap to all attendees immediately following meetings.
  • Runs or produces performance reports as needed.
  • Occasional travel to client meetings – in which case, prepares first draft meeting reports for review by Account Manager.
  • Coordinates with Donor Engagement Team regarding work to be completed by Donor Elite, providing full annual plan if possible – and then coordinating details involving data files, scripts, copy, talking points and inventoried items.
  • If required by team, keeps an up to date creative deck of all approved direct mail and online components.
  • Attends weekly Account Coordinator meeting lead by Client Service Manager.

Position Requirements (Knowledge, Skills and Abilities):

  • Appreciation
  • Communication
  • Computer Proficiency (including all Microsoft products: Outlook; Excel; Word; PowerPoint)
  • Congeniality
  • Customer Service
  • Industry Knowledge
  • Innovation
  • Job Specific Programs as Applicable: Excel pivot tables; Workzone; Adobe PDF; Printstream.
  • Modeling
  • Personal Development
  • Problem Solving
  • Professionalism
  • Project Management
  • Team Mentality

Education and Experience:

  • Bachelor’s degree required in Business, Marketing or a related field; or some post high school education coupled with project management experience.
  • At least one year in a professional work environment preferred.


TrueSense is a growing, moving, evolving agency, and we're always interested in talent. So we want to hear from you! We make work/life balance a priority; provide commensurate compensation and a vibrant, practical, family-conscious work environment.

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